Found cheaper? We match it — see conditions. Incorporation and secretary transfer also carry a 30-day money-back guarantee.
The letter that starts a deadline is posted, not emailed. It goes to your registered address, and it counts as delivered either way.
Included from RM 80 a month, scanned into the same account that already knows what you owe.
Included
in every plan — no volume tier, no per-letter fee
A registered address is not a mailing address
Four things it actually is
ON RECORD
Public, and on SSM's file
Every Sdn Bhd must have one, and it is searchable by anyone — customers, suppliers, anyone deciding whether to sue you.
SERVICE
Where you can be served
The address the authorities are entitled to deliver formal documents to. Delivery there counts, whether or not it was read.
RECORDS
Where the statutory records live
The registers a company is required to keep available are kept at, or reachable from, this address.
NOT AN OFFICE
Not where you work
It has no relationship to where the business actually operates. Plenty of companies' registered address is their secretary's office.
+ change where you operate and nothing happens to this; change this and it must be lodged with SSM
+ nobody's customer has ever checked it — which is why 'a prestigious address' is not the argument
What an unopened letter means
What it looks like
Nobody opened it, so nothing has started.
What's actually true
Delivery to the registered address is the event. The clock was already running while the envelope sat there — being served and being told are not the same thing.
Which is why this is not about the address being impressive. It is about whether anybody reliably opens what arrives at it.
Being served is not the same as being told
You do not get more time because nobody opened it. The obligation attaches when the document is delivered to the address on file — which is why an address nobody reads is a liability rather than an admin detail.
A company's registered office is the address at which formal documents may be served on it, and service is generally effective on delivery to that address rather than on someone reading it. The specific provisions and how each authority defines service are being confirmed with legal before this page names them.
The one question that decides this
Anyone can give you an address. Almost nobody can tell you which deadline the letter belongs to.
What happens when the envelope arrives
A mail-forwarding provider and OCTIS both do the physical part identically. The difference is what the envelope lands next to:
From envelope to the right deadline
Post arrives at the registered address
notices from SSM and LHDN, and anything formal sent to the company
We open and scan it the day it lands
a person, not a mailbox you have to visit
It is matched to what the company already owes
the outstanding filing, the licence coming up for renewal — both already on record in this account
It appears beside that obligation, not in a pile
so the date on the letter and the deadline it affects are in the same place
A mail-forwarding provider cannot do the last step, and not because it scans badly — it does not know what your company owes, because it does not run your filings. It can only ever hand you a PDF and let you work out what it relates to. Matching a notice to an obligation requires already holding the obligation.
The day on the letter
There is no middle state, and 'it was in a stack at an address we don't visit' is not a defence anyone accepts. Your customers, meanwhile, will never look your registered address up — the only party who reliably uses it is an agency delivering something dated.
What actually turns up there
Across a typical year at a registered address, this is roughly the mix — and the small slice is the entire reason the service exists:
A handful a year is not an argument for a filing cabinet. It is an argument for somebody reliably noticing the handful.
What the address costs on top
RM 0
on top of your plan. No volume tier, no per-letter charge, no separate address fee.
The superseded version of this page priced it 'by mail volume'. It is included, and post is not metered.
What a standalone provider would have billed
This is what the same arrangement costs when it is bought as its own service, and what happens to each line inside the plan instead:
The plan starts at RM 80 a month. Nothing on this page is billed beside it.
What arrives
Opened and scanned the day it lands
Matched to the filing or renewal it relates to, where there is one.
No lock-in
Cancel any month
Change the address with SSM and your post follows you. Nothing is held back.
Not the guarantee
The 30-day money-back guarantee does not cover this service
It covers new company incorporation and transferring your company secretary to us. Cancel-any-month is what applies here.
Not covered
- The 30-day money-back guarantee covers only new company incorporation and transfer of company secretary — not this service. Cancel any month instead.
- SSM's own fee for lodging a change of registered address, where one applies, is charged by SSM directly.
- If you already have an office you staff every working day, you do not need this — use your own address and keep the plan for the rest. This service exists for companies whose registered address is not somewhere anyone sits.
- Legal advice on what to do about a formal notice. We tell you what arrived and what it relates to; deciding how to answer it is separate.
Is the registered address really included, or is it priced by how much post I get?
Included, and post is not metered. The old version of this page quoted by mail volume, which was the wrong shape for something bundled into the plan — the plan starts at RM 80 a month and the address is part of it.
Can I just use my home address?
You can, and many companies do. Two things to weigh: it becomes public on SSM's register, and it is where formal notices get delivered, so it has to be somewhere post is reliably opened. If both are fine, your own address is genuinely fine.
What actually happens to a letter that arrives?
It is opened and scanned the day it lands, then it appears in your account against whatever it relates to — an outstanding filing, a licence coming up for renewal — rather than as a loose PDF for you to place. Anything that is only routine post is still there, just not flagged.
Does using your address make my company look like it isn't real?
No, and it is a fair thing to ask. Using a company secretary's or service provider's address as the registered office is ordinary practice in Malaysia — it is a statutory address for service, not a claim about where you work.
What if I move, or want to switch away later?
The change is lodged with SSM and your post follows the new address. You can cancel any month; nothing is held back to force a notice period.
Nothing was ignored. It was delivered somewhere nobody was looking.
Use our address, and the letters that carry dates arrive beside the deadlines they affect.