Question 1

What is OCTIS?

Accepted Answer

OCTIS is the AI-first, all-in-one business operating system for Malaysian SMEs — a "Business-in-a-Box" that runs your whole company from one dashboard. It combines incorporation, a licensed company secretary, compliance, accounting, tax, e-invoicing, business banking, a built-in CRM, HR & payroll and legal services, all connected by AI. You onboard your company once and run everything in one place instead of stitching together a dozen separate tools and providers.

Question 2

What does "all-in-one operating system" or "Business-in-a-Box" mean?

Accepted Answer

It means every core back-office function your company needs lives inside OCTIS and shares one login, one dashboard and one bill: company setup, company secretary, accounting & bookkeeping, tax filing, e-invoicing, invoicing, business banking, customers (CRM), HR & payroll, contracts & legal, e-signature, documents, trademark & IP, plus an AI Co-Founder and your live CompanyDNA™. Because the modules are connected, your data flows between them automatically — no re-entering the same information across apps.

Question 3

Is OCTIS just for company registration?

Accepted Answer

No. Incorporation is only the front door — it's the easiest way to get started, but the real product is the operating system you run the business on afterwards. Most of OCTIS is what happens after registration: keeping you compliant, doing your books and taxes, sending invoices, paying your team, managing customers and signing contracts. You can also bring an already-registered company onto OCTIS without incorporating again.

Question 4

Who is OCTIS for?

Accepted Answer

OCTIS is built for Malaysian SMEs and founders — from someone registering their first Sdn Bhd, to an existing company that wants to consolidate its secretary, accounting, tax and operations in one place. It suits owner-run businesses that would rather not juggle multiple vendors, spreadsheets and deadlines, and growing teams that need everything connected and audit-ready as they scale.

Question 5

How can OCTIS cost less than hiring everything separately?

Accepted Answer

AI and automation handle the repetitive work — paperwork, SSM and statutory filings, deadline reminders, data entry and document prep — so OCTIS runs lean and passes the savings on: lower price, same outcomes. Licensed humans (company secretaries, tax agents and auditors) still do the judgement work; the AI backs them, it doesn't replace them. That lower cost-to-serve is why one OCTIS plan typically costs less than the separate providers it replaces.

Question 6

What are the AI Co-Founder and CompanyDNA™?

Accepted Answer

The AI Co-Founder is your 24/7 AI business advisor inside OCTIS — it answers questions, surfaces deadlines and helps you act across every module. CompanyDNA™ is a live, always-up-to-date model of your business (your structure, compliance status, finances and readiness) that the AI and your licensed team use to give advice that actually fits your company. Together they turn a pile of admin into clear, guided next steps.

Question 7

What plans does OCTIS offer?

Accepted Answer

OCTIS has three flat, monthly plans (billed annually, in MYR): Launch — RM50/month for the licensed company-secretary essentials and a registered office; Essential — RM80/month, our mid-tier secretarial plan for growing companies; and Professional — RM120/month, our top-tier secretarial plan for companies with more directors and shareholders. See the live breakdown on our pricing page.

Question 8

What's included in each plan?

Accepted Answer

Every plan includes your licensed named company secretary, registered office address, statutory records, compliance reminders and the OCTIS dashboard. Essential adds e-invoicing and covers more directors and shareholders than Launch. Professional turns on the rest of the operating system — CRM, HR & payroll, legal & contracts, banking and the full AI toolset — with room for even more directors and shareholders. The detailed, side-by-side feature table is on the pricing page, where you can compare any two plans.

Question 9

How much does it cost to incorporate a new company?

Accepted Answer

Incorporation costs RM200 one-time (plus the government SSM fee) as a standalone service, or is free — you only pay the government (SSM) fee — with a valid referral link. Either way it covers the SSM name search, Sdn Bhd registration, incorporation documents and your first-year company secretary, fully digital. There are no padded mark-ups or hidden commissions.

Question 10

Do you have a lowest price guarantee?

Accepted Answer

Yes. New company incorporation and every OCTIS plan are covered by our Lowest Price Guarantee — if you find the same licensed service in Malaysia for less, we'll match it. We benchmarked licensed providers across the market so you never overpay.

Question 11

Is there a money-back guarantee?

Accepted Answer

You get a 30-day money-back guarantee. See the full terms on our Money-Back Guarantee page.

Question 12

What payment methods does OCTIS accept?

Accepted Answer

OCTIS accepts Malaysian online banking via FPX and major credit/debit cards (Visa, Mastercard). Payments are processed securely through a regulated payment gateway, and you receive an invoice for every charge. Plans are billed annually with transparent, flat MYR pricing — no hidden fees.

Question 13

Can I upgrade or change my plan later?

Accepted Answer

Yes. You can start on any plan and upgrade as your business grows — for example from Launch to Essential as you need more directors, shareholders and e-invoicing support, or to Professional to switch on CRM, HR & payroll, legal & contracts, banking and the full AI toolset. Because everything lives in one system, upgrading just unlocks more modules on the data you already have; there's nothing to migrate.

Question 14

What is a Sdn Bhd in Malaysia?

Accepted Answer

Sdn Bhd (Sendirian Berhad) is a private limited company — the most common business structure for Malaysian SMEs. It needs a minimum of one director, one shareholder and one licensed company secretary. Shareholders' liability is limited to their share capital, which protects personal assets. OCTIS sets up your Sdn Bhd and then runs its secretary, compliance and operations for you.

Question 15

How long does it take to register a company?

Accepted Answer

A new Sdn Bhd is typically registered within a few business days once your name is approved and documents are submitted. OCTIS keeps it moving with instant AI document checks and a licensed secretary handling the SSM filing, and you track every stage live from your dashboard.

Question 16

What do I need to register a company?

Accepted Answer

You'll need: IC or passport copies of the directors and shareholders, a proposed company name (a few options help), a short description of your business activity, the share structure, and a registered office address (OCTIS can provide one). Foreign directors provide a passport copy and proof of residential address. OCTIS prompts you for exactly what's required and validates each document as you upload it.

Question 17

Can foreigners own 100% of a Malaysian company?

Accepted Answer

Yes — for most business activities foreigners can own 100% of a Sdn Bhd with no local partner required. Some regulated sectors carry licensing conditions or ownership limits. OCTIS flags any sector-specific requirements during setup so you start on the right footing.

Question 18

What is the minimum paid-up capital for a Sdn Bhd?

Accepted Answer

There is no statutory minimum — a Sdn Bhd can be incorporated with as little as RM1 of paid-up capital. Many founders choose a higher figure for credibility or because a bank requires it for account opening. OCTIS can advise on a sensible amount for your situation and assists with bank account opening.

Question 19

Can I move my existing company or sole proprietorship to OCTIS?

Accepted Answer

Yes. If you already have a Sdn Bhd, you can transfer it to OCTIS — we handle the company-secretary handover digitally, with no need to re-incorporate. If you run a sole proprietorship, OCTIS can incorporate a Sdn Bhd and move your business across onto the same plan. Pick the path that matches you on the pricing page.

Question 20

What is a company secretary and do I need one?

Accepted Answer

A company secretary is a licensed professional that every Malaysian company must appoint within 30 days of incorporation (Companies Act 2016). They keep you compliant with SSM — maintaining statutory records, filing annual returns, organising AGMs and advising on corporate governance. Operating without one exposes the company and its directors to penalties. Every OCTIS plan includes a licensed named company secretary.

Question 21

Is the company secretary a real licensed person or just software?

Accepted Answer

A real, licensed Malaysian company secretary is named to your company and responsible for your statutory work — OCTIS is not "a bot instead of a person". What the software does is remove the manual grind: reminders, document prep, filing and record-keeping are automated so your secretary (and tax agents and auditors) can focus on the judgement work. AI backs the licensed team; it doesn't replace them.

Question 22

What are the annual return and AGM deadlines?

Accepted Answer

An annual return must be lodged with SSM each year (within 30 days of the company's incorporation anniversary), and companies that require an AGM must hold it and circulate financial statements within the statutory window. OCTIS tracks every deadline on your compliance calendar, prepares the filings and reminds you well ahead of time so nothing lapses.

Question 23

Does my company need an audit?

Accepted Answer

Many small private companies qualify for audit exemption under SSM's criteria (based on revenue, total assets and number of employees); others must have their accounts audited each year. OCTIS can advise on whether your company qualifies for exemption. Note: OCTIS does not perform or replace the statutory audit itself.

Question 24

Can I switch my company secretary to OCTIS?

Accepted Answer

Yes, and it's straightforward. OCTIS manages the full handover from your current secretary digitally — the resignation and new appointment, the SSM filing and the transfer of your statutory records — so there's no gap in compliance. Once you're on, your records and deadlines are all in one dashboard.

Question 25

Does OCTIS handle accounting and bookkeeping?

Accepted Answer

Bookkeeping isn't bundled into the Essential or Professional plans — those cover your company secretary and compliance essentials, not your books. If you need your accounts kept and financials prepared, OCTIS offers accounting & bookkeeping as a separate connected service — see the solutions page.

Question 26

Does OCTIS file my company tax with LHDN?

Accepted Answer

Company income tax filing with LHDN isn't bundled into the Essential or Professional plans — those cover your company secretary and compliance essentials. If you need your company tax return (Form C) prepared and filed, OCTIS offers accounting & tax services separately — see the solutions page.

Question 27

Does OCTIS support LHDN e-Invoice (MyInvois)?

Accepted Answer

Yes. OCTIS supports Malaysia's LHDN e-Invoice requirements and connects to MyInvois, so your invoices are issued and validated in the correct format as the mandate rolls out across business sizes. It's part of the same invoicing and accounting flow, so you stay compliant without extra tools.

Question 28

Can OCTIS handle SST (Sales & Service Tax)?

Accepted Answer

Yes — OCTIS provides SST services including registration, periodic submissions and de-registration, handled by specialists and tied into your accounting. If you're unsure whether you need to register, OCTIS can advise based on your turnover and activity.

Question 29

Do I still need a separate accountant or tax agent?

Accepted Answer

Not necessarily. Bookkeeping, company tax and SST aren't bundled into the Essential or Professional plans, but OCTIS still offers them as connected services alongside your company secretary — browse the accounting, tax and other pillars on the solutions page.

Question 30

Does OCTIS include a CRM for managing customers?

Accepted Answer

Yes. A built-in CRM is part of the operating system — track leads, customers, deals and conversations, including WhatsApp and team chat, all alongside your invoicing and contracts. Because customers, invoices and documents share one system, you see the whole relationship in one place.

Question 31

Can OCTIS run HR and payroll?

Accepted Answer

Yes — OCTIS covers HR and payroll, including employee records and monthly payroll runs, connected to the rest of your operations so paying your team stays in sync with your books.

Question 32

Does OCTIS cover legal, contracts and e-signature?

Accepted Answer

Yes. OCTIS provides legal services for SMEs — contracts and agreements, business licences and on-call legal support — with built-in e-signature and a secure document vault so everything is drafted, signed and stored in one place. Explore the full range on our legal solutions page.

Question 33

Does OCTIS help with business banking and payments?

Accepted Answer

Yes. OCTIS assists with opening a business bank account and connects banking and payments into your accounting and invoicing, so money in and money out reconcile against your books. International banking support is available for companies operating across borders.

Question 34

What business services does OCTIS actually cover?

Accepted Answer

OCTIS spans the whole back office across connected pillars: compliance & company secretary, legal, accounting/tax/banking & finance, HR & payroll, IT & digital, and sales & marketing — plus strategy and capital/financing support. Browse every service on the solutions page; you switch on what you need, when you need it.

Question 35

Can OCTIS connect to other tools and AI assistants?

Accepted Answer

Yes. Beyond its own connected modules, OCTIS exposes a Model Context Protocol (MCP) server, so AI platforms and assistants can securely connect to and act on your OCTIS data with your permission. That means the all-in-one system can plug into the wider tools you already use rather than being a walled garden.

Question 36

How do I get started and how does the platform work?

Accepted Answer

You create an account, tell OCTIS a little about your company, and pick a plan — incorporate a new Sdn Bhd or bring an existing business across. From there everything runs from one dashboard: tasks, deadlines, documents, finances and your AI Co-Founder, with your licensed team handling the regulated work behind the scenes. Start from the pricing page.

Question 37

What languages does OCTIS support?

Accepted Answer

OCTIS is available in six languages — English, Bahasa Melayu, Simplified Chinese (简体中文), Traditional Chinese (繁體中文), Japanese (日本語) and Korean (한국어) — so founders and teams can work in the language they're most comfortable with.

Question 38

Is my company data secure?

Accepted Answer

Yes. OCTIS encrypts your data in transit and at rest, restricts access to authorised personnel, and is operated in line with Malaysia's Personal Data Protection Act (PDPA). Your documents and records stay in your secure dashboard, and we don't share your data with third parties without your consent.

Question 39

Can I access and export my documents anytime?

Accepted Answer

Yes — you have ongoing access to your company documents, statutory records, filings, invoices and correspondence from the dashboard, and you can download or export them whenever you need. Everything is stored securely in one place, so you're never locked out of your own records.

Question 40

What support is available if I need help?

Accepted Answer

Help is available through in-platform messaging, email (support@octis.my) and WhatsApp, alongside your AI Co-Founder for instant answers any time. For anything regulated, your named licensed secretary and the relevant specialists are there to take it from you. You can also talk to our team directly.

Frequently Asked Questions

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Frequently Asked Questions

1What is OCTIS?

2What does "all-in-one operating system" or "Business-in-a-Box" mean?

3Is OCTIS just for company registration?

4Who is OCTIS for?

5How can OCTIS cost less than hiring everything separately?

6What are the AI Co-Founder and CompanyDNA™?

7What plans does OCTIS offer?

8What's included in each plan?

9How much does it cost to incorporate a new company?

10Do you have a lowest price guarantee?

11Is there a money-back guarantee?

12What payment methods does OCTIS accept?

13Can I upgrade or change my plan later?

14What is a Sdn Bhd in Malaysia?

15How long does it take to register a company?

16What do I need to register a company?

17Can foreigners own 100% of a Malaysian company?

18What is the minimum paid-up capital for a Sdn Bhd?

19Can I move my existing company or sole proprietorship to OCTIS?

20What is a company secretary and do I need one?

21Is the company secretary a real licensed person or just software?

22What are the annual return and AGM deadlines?

23Does my company need an audit?

24Can I switch my company secretary to OCTIS?

25Does OCTIS handle accounting and bookkeeping?

26Does OCTIS file my company tax with LHDN?

27Does OCTIS support LHDN e-Invoice (MyInvois)?

28Can OCTIS handle SST (Sales & Service Tax)?

29Do I still need a separate accountant or tax agent?

30Does OCTIS include a CRM for managing customers?

31Can OCTIS run HR and payroll?

32Does OCTIS cover legal, contracts and e-signature?

33Does OCTIS help with business banking and payments?

34What business services does OCTIS actually cover?

35Can OCTIS connect to other tools and AI assistants?

36How do I get started and how does the platform work?

37What languages does OCTIS support?

38Is my company data secure?

39Can I access and export my documents anytime?

40What support is available if I need help?

Still have questions?

Incorporate Your Company

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Read Our Blog